The ExcelSend portal
Why this matters
The add-in is for sending and reporting. Anything to do with your account happens in the ExcelSend portal at portal.excelsend.com, and the add-in links you there when you need it.
What’s in the portal
| You want to | The add-in links you there from |
|---|---|
| Top up a prepaid balance | Fund your account here in the Balance Too Low alert |
| Rent your own reply number | Subscribe here… in the Country Regulation alert |
| Apply for a Sender ID | Apply… in the Branded Sender Id Required alert |
| See a job’s status | “You can view your job status here” after sending, and each job reference on the Reports tab |
| Create an account | Register here on the add-in’s intro screen |
Sender IDs
A Sender ID is a name, such as your organisation’s, that your messages come from instead of a number. You apply for one in the portal. Approval usually takes up to 48 hours, and you get an email with the result. While you wait, the add-in shows Branded Sender Ids are Pending.
Once approved, choose it under Replies: → Use a Sender Id. See Replies and Sender IDs.
Reply numbers
In some countries you can, or must, rent your own reply number for a monthly fee. The Pricing page shows the fee where one applies. Once active, choose it under Replies: → Your Reply Number.
Balance
Prepaid accounts send against a balance. The add-in checks it in the preview. If the send costs more than the balance, you see Balance Too Low and Send messages stays disabled until you top up and click Refresh.