Preview and send
Why this matters
The preview is your last check before messages reach real phones and cost money. It shows exactly what each person will receive, which rows can’t be sent and the total price.
Before you start
Create Preview is enabled only when:
- a Mobile number field: is chosen,
- the message isn’t empty,
- the scheduled date is valid, if you chose Later, and
- a valid Replies: option is chosen.
Steps
- Click Create Preview.
- Check the message cards. Each shows to, time, size in characters and parts, and a status: “Ok”, or the reason the message can’t be sent. Cards are shown 20 to a page.
- Check the Send summary:
- Total messages: the number of parts and messages.
- Total price: the net price plus tax.
- Rejected messages: how many rows can’t be sent.
- If any message has more than one part, tick “I accept some or all messages are large and will cost extra”.
- Click Send messages. Click Cancel instead to go back and change the message.
- Wait while ExcelSend submits the job. When “Job #N has been queued” appears, note the job number and click Ok.
If you ticked Add report fields to spreadsheet, ExcelSend adds the report columns and writes the job reference into each sent row. The confirmation also links to the job in the ExcelSend portal.
Common problems
“Balance Too Low” Your prepaid balance doesn’t cover this send. Click Fund your account here to top up in the ExcelSend portal, then click Refresh in the pane.
“Excluded Rows”
Rows that already have a job reference in exs_jobReference aren’t sent again. See Prepare your spreadsheet.
Some rows show as rejected The card’s status shows the reason. Common causes are an invalid mobile number and a number on your stop list. See Status and error codes.
“Could not submit messages - still have internet?” The add-in couldn’t reach ExcelSend. Check your connection and click Send messages again.
Send messages stays disabled If some messages are large, you need to tick the large messages box. If your balance is too low, top up first.